Data deletion instructions

Data Next may store

• Account and business configuration, team memberships, and assistant settings.
• Conversations, messages, channel identifiers, and related customer/contact information.
• Knowledge sources, catalog and sales records, appointment references, and service usage records.
• Encrypted access credentials for integrations that the business connected, such as Meta, Google Drive, or Calendar.
• Incoming WhatsApp voice notes may be sent to Google Gemini for transcription; the audio file itself is not retained by Next, while the resulting transcript is handled as a conversation message.

How to request deletion

1. Email us from the address associated with the account, or explain how we can verify your identity.
2. Include the business name, your account email, the channel involved (Messenger, Instagram, WhatsApp, or website chat), and whether you are requesting deletion of a conversation or the entire business account. Never send passwords, access tokens, or API keys.
3. We verify the requester with the business owner or the relevant account before deleting data. We acknowledge requests within 5 business days and complete verified deletion within 30 calendar days, unless law requires retention.

A business owner can permanently remove an individual conversation and its messages from the company workspace. A verified request to close a business account is completed by the platform administrator using the permanent deletion control in the admin panel; organization-owned records and integration credentials are deleted together. Global user login accounts are not deleted automatically because the same account may be used by another business; request account deletion separately by email.